Facilitator: Mark Dilley
Who else was there?
Why I wanted to be there? (video)
Wikis can be seen as a manifestation of the unconference or open space approach – people gather, craft an agenda together, and engage in the process of collective dialogue. Experts may be present, but they do not deliver sessions. Their contributions become part of the collective input in an organic process of knowledge creation.
WIKICULTURE - elements
- 90% of edits done by 10% of the people
- wikis are the province of volunteers – people come and go; no reward or recognition
- assumes good faith: people will add content of value and respect individual edits/editors
- people need permission to act – this creates a participative culture
- wikipedia started in 2001; the first known wiki was created in 1985
- the content people v culture people: the content people don't care about the development of community; if there is meaningful community there'll be better content surely?
Should wikis be neutral? Ie descriptive only?
Wikis are more about process, not product; yet product is what we mostly concentrate on.
I hadn’t realised just how many large scale wikis there are. To name a few:
WIKIA (topic specific), WIKIPEDIA, WIKIBOOK, WIKIEDUCATOR, WIKIVERSITY, WIKIHOW, WIKISOURCE, WIKITRAVEL, APPROPEDIA (sustainability and international development) just to name a few.
KEY FACILITATION STRATEGIES IN WIKIS
Though this session was about facilitating wikis, these strategies are applicable to most online facilitation contexts.
- awareness of emotional content
- read between the lines of online text
- don't just trust your own judgement - check or test your assumptions
- assume good faith
- identify when people get labelled and are therefore excluded from the system (this just escalates conflict)
- acknowledge people who want to belong to the system
- respect everyone
- be comfortable with conflict
- listen to all sides of the question
- own your own reactions
- develop trust